COMING SPRING 2027 · THE RESIDENCE OPENS SOON
Guest Services

Before check-in.

Everything we can confirm today about The Residence Collection, the pre-launch site, and what happens when the doors open.

When does Suite 9/14™ launch?

The planned launch window is Spring 2027. The website is operating as a pre-launch brand home until ordering opens.

What is The Residence Collection?

The core collection currently includes Apartment 914, Suite 304, Loft 11E, Room 208, Studio 3A, and Penthouse.

Will every fragrance be available in every candle size?

That is the current product plan. The site presents three stays—8 oz, 12 oz, and 20 oz—while final vessel specifications remain subject to physical sourcing and testing.

Can I order candles now?

Not yet. The site is intentionally in pre-launch mode and does not process orders.

Are the current images part of the brand?

Yes. The visuals currently shown are the approved imagery being used for the pre-launch presentation and can remain part of the brand even after physical product photography is added.

What wax, wick, and burn time will the candles use?

Those details will be published only after the final vessels, wax, fragrance load, and wick combinations have completed burn testing.

Will there be candle-care instructions?

Yes. Each box is planned to include an ENJOY YOUR STAY. care card with wick trimming, burn guidance, safety reminders, and size-specific instructions once testing is complete.

Will the site eventually have checkout?

Yes. Checkout, pricing, taxes, shipping rates, and live inventory will be activated closer to launch.